I have used Tech Force for over 10 years, and I give them Five Stars PLUS in everything! They have helped me over the phone, and they have even come out to the house to work on my computer. Sometimes I have taken it in to them, and other times they just walk me through issues over the phone. If you have to take your computer in, they get it repaired in a hurry for you. They have great personalities and they have always taken care of me. They know computers backwards and forwards. My daughter-in-law put me on to them, and I am so glad she did. I have already recommended them to everybody I know, and I also recommend them to everybody else! They are a great company!