Tech Force is a wonderful company to do business with. I have used them before in the past. This most recent contact I had with them was all done remotely from my home computer. I forget what it was, but I recall the technician fixed the issue for me. I want to mention another issue that came up. I thought I was on Tech Force's website, but it was an HP site instead. That site wound up charging me a hundred dollars! I was very surprised. When I called my tech support guy with Tech Force he was very honest with me and told me to cancel my card and payment that I had sent the other company and that it was not Tech Force. They fully refunded me, thanks to him. They really won over my trust. I highly recommend Tech Force and I will be using them again in the future.