Came within time window, determined the problems and while the first solution didn't work, went to other places to get a new facet. A old coupling started to leak later that night, I called the next morning and the same person returned, had the necessary replacement parts and quickly corrected the new leak. He was pleasant, had the required virus protection and I am very satisified.t As indicated, I will use your services again and direct anyone asking for similar services to call you.- Yours, Gene Morley