Business Description:
We're family owned and operated business, established in 1958. We provide quality; professional work and will keep you comfortable. Let Our Family, Serve Your Family
Categories
plumbing, heating, and cooling
Choate's Air Conditioning, Heating, & Plumbing
236 S Mt Pleasant Rd, Collierville, TN 38017, USA
(901) 755-4797

Service

Total Experience

Quality

Lester B.

Collierville, TN

Choate's Air Conditioning, Heating, & Plumbing

Not happy! Not sure I'd ever use them again!

I had an issue with my water heater, so I called Choate's Air Conditioning, Heating, & Plumbing and told them I needed a valve replaced. I gave them the model number of the heater and the part number of the valve, and told them not to waste my time by sending someone out until the gas valve was in hand. So they told me they would note that on the service request. When the technician showed up, I took him upstairs and asked him if he had the part. He said he didn't but would look in his truck. He didn't have the part and said it would take several days to order it and get it. So even though I specifically requested that they not show up without the part, they sent someone anyway. I'm not happy and not sure that I'd use them again. The technician was fine, but the office sent him out without the correct part, that I had clearly requested in advance.