My air conditioner stopped working during the night, I called Choate's Air Conditioning, Heating, & Plumbing and got their answering service which told me it would be a week before they would be able to get out for a service call. I was pleasantly surprised when they were able to arrive the next morning. The technician was professional, timely and when he diagnosed the issue he went the extra step by taking pictures giving me a visual explanation of what had to be repaired and why. He ended up having to replace the capacitor and a switch on the outside condenser. I appreciate the timely professional service and I am very happy with the results.