They do great work and all, but I hate their new appointment system!
Choate's Air Conditioning, Heating, & Plumbing does good work. They also provide good service. I've been a customer for twenty years and I've never had a complaint until now. It has nothing to do with their work. Despite their excellent skills and quality service, I hate their new appointment system. I used to be able to call them and they'd recognize my name right away and start a friendly chat. Within the last year or so, whenever I call I have to give my full name, complete address, home phone, cell phone, email address, and whatever else they must ask. Each and every time I call. It just bothers me and I'll never be happy with the new system. They really shouldn't have to ask me twenty questions to verify my identity when I've been a long-time customer well-known to them. As far as their technical workmanship and everything, I give them five stars on everything. But when I call to make a simple appointment, the endless questions grate on my nerves every time. I recommend their service highly, just be prepared that they'll never know who you are when you call.