Business Description:
We're family owned and operated business, established in 1958. We provide quality; professional work and will keep you comfortable. Let Our Family, Serve Your Family
Categories
plumbing, heating, and cooling
Choate's Air Conditioning, Heating, & Plumbing
236 S Mt Pleasant Rd, Collierville, TN 38017, USA
(901) 755-4797

Service

Total Experience

Quality

Wanda B.

Olive Branch, MS

Choate's Air Conditioning, Heating, & Plumbing

Choate's Did The Right Thing!

The plumber that came out from Choate's Air Conditioning, Heating, & Plumbing was very sweet and very nice. We had no issue with him at all. He did diagnose our issue incorrectly. We had a wet area in the hallway and we did not know where it was coming from. The plumber said that he suspected it was from our dog using the bathroom since he did not find any issue or any area that a leak was coming from.

When we awoke this morning we had a saturated hallway. We immediately called Choate's and they sent someone out right away. The second plumber arrived within an hour. He found that there was a leak underneath the kitchen sink and he fixed that immediately. Unfortunately, we had to take the carpeting and padding up and I am certain the wall will need to be replaced as well. Our insurance company will not send anyone out until after we are through the quarantine. We are communicating with the insurance via email and texting at this point.

I do not think anyone is perfect at everything. I think some things get overlooked in every job. I would use Choat's again if I needed them for their quick response and for the correct diagnosis of the leak the second time they were out. Additionally, they did not charge us for the second visit which I found to be commendable and the right thing to do!