Choates serviceman arrived when expected, examined by furnace and located problem quickly. My options were laid out in very simple language - I need a new unit! Called in Chris Allen, who came over right away, although it was late in the day and he was on his way home. Chris explained my options and the pros and cons of replacing my 20 year old heat/AC or repairing. He presented a very good case for replacing both at the same time - adding resale value to my home and saving money with a more efficient unit. I was sold! Beautiful new bright and shiny units and no more worries if I'll make it through another summer without my AC dying! One less stressor in my life. Thank you Choates and Chris Allen for an excellent job from one very happy customer.