Business Description:
We're family owned and operated business, established in 1958. We provide quality; professional work and will keep you comfortable. Let Our Family, Serve Your Family
Categories
plumbing, heating, and cooling
Choate's Air Conditioning, Heating, & Plumbing
236 S Mt Pleasant Rd, Collierville, TN 38017, USA
(901) 755-4797

Service

Total Experience

Quality

janette p.

Memphis, TN

Choate's Air Conditioning, Heating, & Plumbing

Ripped Off

I was incredibly overcharged by this company. Please, do not use them. I was preparing my house for sale and used their plumbing department to fix two toilet fill valves and replace a shower cartridge. They charged $350 for that work which seemed reasonable. Once my house sold, the home inspector identified a few HVAC items to repair (clean unit coils and repair leaking condensate PVC piping). Seemed like minor repairs. I called Choates again hoping for another positive experience. Oh, no. First the repair technician did not have the needed parts - PVC pipe, really!? He had to leave and come back. He was at my home a total of 2 hours and brought in a 10 ft stick of PVC pipe which maybe cost $30. I was charged nearly $1500. That's not a typo - $1500! I was too tired of working with multiple contractors and getting bids to argue at this point in the sale of my home to get it done. Next, I had one of the toilets the earlier plumbing group worked on act up again. So I called Choates again hoping it would be covered by a warranty, but no. I was charged another $150 for the repair because I had supplied the fill valve on the original repair. I was very disappointed with this company at this point. These were minor issues I wish I had the time to do myself instead of wasting my money. I won't call them again.

comments

Janette, Thank you for telling Choate’s about your experience. We value everyone’s input in order to continually improve our services. Choate’s has tried to reach out to you about your recent experience and would still love to talk to you about it. We regret you were not fully satisfied and feel you may have been overcharged. We ensure you that Choate’s does charge a fair price for the work that was involved. The home inspection punch list was a bit more than just the repair the condensate PVC drain leaks, but also bring both unit’s condensate drain up to code; check GCFI at gas logs; pulled & cleaned gas log assembly; cut 1” clearance around water heater vent pipe; air seal around both systems at furnace area & reinsulated refrigerant lines; chemical clean both A/C units & check pressures along with operation of other components. We always get pre-approval before doing any work. If this was not fully explained and the amount of time it takes to do this, Choate’s would like to know to improve our customer service. Please call 901-755-4797 and ask for Brian. Thank you for choosing Choate’s Air Conditioning, Heating, & Plumbing.

Choate's Air Conditioning, Heating, & Plumbing commented on 08/21/2017