I added on to my house and did a renovation. I wanted a large air unit to keep the house cool but I have pets so the fur and shedding was a concern. The first few years the contractor and sub contractor serviced the unit and I wasn't happy. The contractor died last year. The sub contractor assured me he was the only person who could service the unit. It was not working out. I saw your ad on TV and called . Jeremy came out, heard my delima and went right to work checking out the unit. He was very professional, answered my questions and even put up with a curious cat. He made suggestions about what was best for the unit and we decided to make some changes. When he brought the invoice in he also brought a page describing your various plans. I selected one that best suits my needs. I'm glad to have chosen you and that your technicians are so knowledgeable. Thank you for helping me and Thank you for Jeremy.