Had a hot water heater bust on me and they got it replaced for me the next day, worked with me to reschedule for earlier after I had asked for the later time, and once they determined the hot water heater needed to replaced he was able to get someone to bring it out and then put it in problem. At $1200, it was more money that I wanted to spend, but was I going to shop around to save $100 and spend another day (or two, or three) without hot water? Nope. And they got it replaced with the same make and model, just newer, and it's working well. So I would definitely recommend them, and will use them again.