The tech who came out, Jeff Tingley, may know his HVAC equipment, but he sure had a hard time (1) finding my condo complex gate; and (2) finding the outside compressor, even though we told him where it was. What should have been a 40-min. checkup turned into over an hour, with him talking 'way too much, and letting his face mask slip down while he was standing too close to my husband and I. He talked about when he was going to retire, move to Arizona, etc., really not very professional. He was a nice guy, but he definitely should not talk so much and be more careful with masking now. The previous techs who have come out were much better and not "talkers." They knew their stuff. This guy didn't even have a pen to fill out the paperwork!