Tom White (owner) and Team have always been professional and responsive. Our relationship goes back at least 7 years. Most recently, AC unit on the fritz. Mark showed up and found a couple of issues requiring a replacement part that he was able to resolve at time of visit. Once part replaced, AC didn't function as expected. We found we had some visitors who had gnawed through some connecting wires. Mark addressed as well. Unfortunately, their services don't include addressing rodents. Thank you Mark @ LBHAC!