I had a really good experience with Floorcoverings International. At first there were some problems with a delay in receiving my carpets. I needed them installed, so I had to go with a different kind that was in stock. The final carpet I selected was an upgrade, but I wasn't charged the additional cost for it, which I appreciated. The sales team was great, and gave me a good idea of the carpet I wanted from the big sample pieces. The installation team was wonderful, and put everything back the way it was after the installation. I would recommend their service.