I had to go 5 days without hot water. It’s been a week since it was replaced and my old hot water heater is still in my basement with their dolly and equipment. I just called to tell them to pick it up. I also called for a breakdown because my bill is more than the estimate I got. They refused to give me a breakdown. They just told me it’s a standard rate and it typically took 3 hours to replace one. I have security cameras showing him showing up at noon and leaving an hour later. I got robbed. My bill came out to 2103.07. When we talked about me buying my own hot water heater (1000$) vs just buying through them, the guy told me it would be roughly the same price. And then the rest would be labor/ miscellaneous fittings if they needed replaced. So please tell me how you can’t give me a breakdown of 1100$ worth of labor/ parts. I will never use them again. I suggest you not buy through them.