Mission Viejo Auto Collision

Business Description:

Serving the Mission Viejo area for over 30 years - from small dings to major collision damages requiring body sections, we take pride in our work.

Categories

auto body repair & painting
Request an appointment

Eleanor's Review

Service

Will Recommend

Price for Value

Rancho Santa Margarita, CA

Mission Viejo Auto Collision

Great service

My only complaint is this.. One tire and the spare were damaged in the car accident and the insurance would replace both, of course. I needed all new tires anyway, so I agreed to pay for the remaining 3. Once I received my car and the repairs were complete, I thought about it an wondered why I was not given the option of using one of the existing tires for a spare, and use the 2 new tires (paid by insurance) as the drivable tires? Then, I would only have to buy 2 new tires. When I mentioned this, I was told (Frank) that he would look into it and call me back. I never heard from him. This was a cost-saving option that should have been offered.

comments

Mrs. McCreary, i apologize in advance if nobody explained that portion further, but your insurance company would absolutely not allow us to NOT replace an item such as a tire, it is a safety feature and there fore is mandatory for replacement. Again my apologies for the confusion but that was our only option. Merry Christmas and i hope you are enjoying the vehicle.

Mission Viejo Auto Collision commented on 12/21/2010