I have been a faithful customer for years, for all of my family's cars. I spoke to Todd last week to say that they do beautiful work. However, every time we've picked up a car, something hasn't been finished or checked out correctly. Todd has sent one of my cars (returned filthy) to detail, another of my cars didn't have some minor part re-attached. The most recent one had more obvious electrical re-connection problems that didn't exist when we brought the car in. It required further intervention to restore the car to prior condition. If anyone had even turned on the car they would have noticed. Actually, they did notice some of the malfunctions, but were quite pleased to return it to me that way, saying that's the best they could do, or attributing it to the complexity or age of the car. Even the small things cause a customer to return and lose a couple of more days of using their car.