- Platinum Pools designs and builds custom inground swimming pools in Houston, Beaumont, Victoria, and their surrounding Texas areas.
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We were told that our coping and concrete around the pool had a 1 year warranty. Our coping is coming away from our pool, the auto-fill has never worked properly and there are cracks in our concrete, so I called Platinum in Houston after finally finding their number because they closed their Frisco office. I sent them pictures as they (Wanda) asked me to and I received an EMAIL that said it isn't covered. I received no phone call, just an email and i'm amazed that not only did they not send anyone to look at all of our problems but that they won't stand by what they told us. They sure called when they wanted my money to build the pool.