Business Description:

Platinum Pools designs and builds custom inground swimming pools in Houston, Beaumont, Victoria, and their surrounding Texas areas.

Categories

swimming pools & spas
Request an appointment

Z's Review

Will Recommend

Price for Value

Total Experience

Cypress, TX

Platinum Pools

The most worst pool company never ever hire them for the pool

The most worst company with poor customer service they took like 8 mths to build my pool.They lie about everything and everyone in the staff is rude and with the attitude of do not care including the supervisor except very few of them.But above all very very bad experience ,.would refer not to go with these guys.Building a pool was like a dream to us but it turned out to be a nightmare with lot of stress and argument ,there was a point where I burst into tears b/c of the problems we have to face with this incompetent company and we were so unfortunate to have Mark Wyner as our sale rep. Very badly managed company where they have no ethics,never in my life I had such a terrible experience.

comments

We are so sorry that this customer feels this way. We tried our best to give them the products that they wanted but could not keep the pool in the budget they could afford. This made them very upset with us that they could not get what they wanted in the price and seemed to forget during construction about all the items we had to change or delete to keep the pool in what they could afford. Once again we are very sorry that they feel this way.

Platinum Pools commented on 07/20/2014