- Platinum Pools designs and builds custom inground swimming pools in Houston, Beaumont, Victoria, and their surrounding Texas areas.
- swimming pools & spas
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No complaints, except for the guys they had do the final coat, but Platinum Pools was great.
I think I got what I paid for with Platinum Pools. I really don't have anything significant to complain about. We signed the deal in the fall, and I asked them to call me back in February, which they did. We then scheduled the installation, and from that point on everything went the way it was supposed to. They kept in contact with me, pretty much daily. Nobody showed up unexpectedly, because if someone new was coming, they would call and tell me in advance. Except for the weather, there were no delays; everyone showed up when they were supposed to. I have no complaints at all, it was a very good experience.
My only concern is about the last guys that came out to put the final coat on the pool, I think they called it the plaster. They did't do a really good job cleaning up. The manager had said that they'd put plastic around, but when they were cleaning up they spilled some of on the decking. My pool is has a blue tint to it, and so there are some blue stains in a few places where they spilled. They said they would come back to power wash and clean it up, but I'm not sure it's ever gotten done. It's not enough to be negative about Platinum Pools, it's just the company they used to put the color on the pool didn't quite do it the way they told me, and they clean up was a bit messy, what with the stains and all.