Business Description:

Platinum Pools designs and builds custom inground swimming pools in Houston, Beaumont, Victoria, and their surrounding Texas areas.

Categories

swimming pools & spas
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Mike's Review

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Houston, TX

Platinum Pools

Platinum will use any excuse to not honor warranty

Platinum Pools uses thier warranty as one of thier main selling points. Do not base your purchase on the warranty as you will discover Platinum will find any excuse to not honor the warranty. Platinum will also make any work performed as part of the warranty so painfull of an experience you would rather pay for the work and have it done by someone else. After five months of broken promises we eventually got Platinum to repair our leaking four year old pool. When they were done we had several ugly patches on the bottom and sides of our pool with yellow stains left in our plaster from the materials they used to fill the cracks. We were informed that the warranty work only covered patches and that cosmetics and sloppy workman were not part of the warranty.