- Platinum Pools designs and builds custom inground swimming pools in Houston, Beaumont, Victoria, and their surrounding Texas areas.
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We had a horrible experience with Platinum Pools. I could write a book on what all went wrong however there isn't enough room in this forum. I will summarize:
-They had to replaster pool after the initial plastering due to the plaster peeling from the bottom of pool from filling it up with water the first time.
-They put a Nature 2 cartridge filter in the pool line and we found out later that it was what contributed to the plaster turning pink/purple.
-They tore up my neighbors front yard and concrete sidewalk with their incompetent construction practices.
-The owner,who at the time of our pool being built, was the sitting President of the local pool association and not once did he offer up an apology or anything else. He clearly doesn't understand customer service.I have dealt with a pool chemical company for over 11 years and Platinum Pools could take notes from them on how to take care of their customers.