Business Description:

Platinum Pools designs and builds custom inground swimming pools in Houston, Beaumont, Victoria, and their surrounding Texas areas.

Categories

swimming pools & spas
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Reviews

5 Stars

Beaumont, TX

5

Amazing from start to finish

After looking at different builders we decided on Platinum Pools. We started with Roy who was amazing and got the design just like I dreamed in my head. Next came Josh who was always their to answer any questions and always on top of things. Anytime I called or text... Read More

1 Stars

Cypress, TX

1

Worst experience (DO NOT RECOMMEND)

Good informative sales presentation with lots of false promises. It took 4 weeks for construction to begin after the final design was approved. Excavation was a nightmare, they caused over $1200 damaged on my neighbors yard and my yard, damaged was not covered. Poor... Read More

4 Stars

Lumberton, TX

4

Exelent Pool Company

The Platinum Pool Team worked with us and talked us through the entire process from concept through pool school. We highly recommend Platinum to any one considering building a pool! They used quality people and when issues came up they made sure they were... Read More

5 Stars

Crosby, TX

5

could not have been more satisfied.

Great Experience from first meeting to pool school. Read More

2 Stars

Katy, TX

2

Not a good experience!

Where do I start..........every single thing with the exception of the excavation and the tile and stone work has been wrong. And, there is a one week delay in order to have the problem fixed. My husband is an engineer, so everything was checked by us. For the... Read More

5 Stars

Houston, TX

5

Great service!

I purchased my pool from Platinum about 7 years ago. A couple of weeks ago I was having an issue with my equipment 2 days before we were going to have a pool party. I emailed their service department late on Thursday afternoon explaining my issue and asking for... Read More

1 Stars

Cypress, TX

1

The most worst pool company never ever hire them for the pool

The most worst company with poor customer service they took like 8 mths to build my pool.They lie about everything and everyone in the staff is rude and with the attitude of do not care including the supervisor except very few of them.But above all very very bad... Read More

1 Stars

Katy, TX

1

Would not recommend at all.

They were very slow to fix much of anything, corners were cut through out, contracts were quick to come and go. Anything that was damaged coming and going was at my expense. After almost 2 years I am still finding short cuts. One Skimmer in a 20K plus gallon Pool,... Read More

5 Stars

Nederland , TX

5

D

Great company Read More

5 Stars

Beaumont, TX

5

Josh and his team were very easy to work. They did what they said they would do, and had a schedule for me to go by. I would highly recommend Platinum Pools. I was recommended by several co-workers who used them, and was told that Platinum was very professional. Really enjoying my beautiful pool....

great experience Read More

4 Stars

Bridge City, TX

4

Very happy with our Platinum Pool

Platinum was very professional, on time and on budget. I had no problem getting answers when I needed them and they continue to service after the sale. I was hoping to get a little more for the money however the pool turned out great and we are very pleased. Read More

4 Stars

Bridge City, TX

4

Overall good experience

I which they would have worked more consistantly from discipline to discipline, there were to many days that nothing happened, overall time frame could have been shorter Read More

2 Stars

Lumberton, TX

2

customer service is awful

Platinum pools is eager to please until after the sale. Eqipment is of poor quality and they are full of promises when it comes to service but DO NOT deliver. Read More

5 Stars

Refugio, TX

5

It was a good experience overall.

Platinum Pools was good. There were some issues with clean up and ditches that were resolved. But I had no big problems. I liked the supervisor that oversaw the project. He was very knowledgeable and a good guy. I have already recommended them to 3 people. Read More

1 Stars

Houston, TX

1

Warranty

BIG BIG issues once pool was finished and filled with water! No communication between contractors caused a cut off pipe to have a "fixture" placed when plaster installed. Water drained out of "fixture" into cut off pipe and into my yard (completely flooded). Had... Read More