The strap that was supporting one of the ducts that was holding the return duct had broken or came loose causing the duct to come loose from the handler. I realized something was wrong when the 2nd story became alittle warm but everything was still running. The humidity was being pulled out of the attic instead of the 2nd floor and i figured that when I opened the attic door and it felt cool as to the usual blast of heat. So, I called encore and spoke to James to let him know what had happen and he sent a couple of techs the next morning to fix and reinforce the unit. This is the second unit i had bought in 3 months, unfortuantly for me. everything is working great and the most important thing is it feels more comfortable inside the house then before.
Thanks,
LB