My ac unit went out Friday afternoon on the start of Labor Day weekend. Received a prompt and professional reply from the owner within an hour of contact and a service visit within another hour. Due to the age of exterior and interior systems I needed to replace both (knew that was coming when I bought the house last year). No haggling with the prices, all costs are posted on their website. Installation of the new system and removal of the old system was done the next day. Very impressed by all contacts with company (owner, service tech, installer). Will definitely use them again and recommend to others.