Yes, it all went well. I had many questions before I made a final decision on who would do the job. Encore was very responsive to the several calls/questions that I had, even after the job was completed. Being retired and on a fixed income, the price was of utmost concern. No one that I spoke to could beat the estimate that Encore provided.....and.....the estimate is the FULL price with no hidden agendas. When you contact Encore for the estimate, James will email it to you and you'll have a hard copy without any wasted time waiting for an appointment. That was VERY important to me as I spent three days without a/c and the temperature in the house remained at about 87 degrees. Once I accepted the terms they were there the next morning to install. Be prepared, it took nine hours but was well worth it. The estimate price included the inspection fees and the inspection gets set up by Encore Air. I recommend Encore Air for anyone that needs a new system.