Fantastic experience in an uncomfortable situation. The service was very fast and professional. The person who answered the phone took my information and said someone would call me right back for scheduling. Within 5 minutes Dean called and said he was available to help. He quickly identified and resolved the problem by installing a new blower motor within an hour. He was friendly, knowledgeable and efficient. He even took the extra initiative to show me ways to keep my HVAC system working properly by taking simple steps for maintenance. Very reasonable price. Excellent experience overall. Thank you Dean and Encore team!