In need of a new A/C unit, I was referred to Encore Air by a family member who had used them in 2012. Needless to say, I, too, have been completely satisfied with my experience with this company. An online quote was received within a hour or so of my request and the service only got better from there. The staff members that I encountered were extremely professional, knowledgable, helpful, gracious and pleasant. Top notch customer service is extremely rare in this day and age so I was in awe with the service I received from Encore. Responses were immediate, questions were addressed accurately and thoroughly and I have never been more impressed. Not to mention their prices are very reasonable. I can't stress enough how satisfied I am; as will anyone be who hires this company in the future.