First Impressions came by to give me quotes on different things and cleaned a chair while they were here. The technician who came was prompt which is important to me. He was also kind. I was impressed that as soon as I called the office, the owner and his wife, who I think run the business together, were in constant communication with me. Usually, I don't go for family-run businesses but First Impressions is conveniently located down the street from me so I gave them a try. I've found that big companies often have more training, are more professional, and have more resources. First Impressions seems to have all that. I've been impressed.