First Impressions was great! It was my first time using them, and I was having issues with needing to cancel and reschedule my appointment, but they were so nice about it, and they worked with me until we were able to pin down a date. I was having some problems with my sick cat, and the first person to come out was the owner, Kurt. He did the estimate, and he was really nice. David then came out to do the cleaning, and he was also very nice and friendly. I really liked him, and he did a great job. I plan to use them again!