I have been a customer of First Impressions for a while now and have always been pleased with their service. My recent experience was not as good as I'm used to. They cleaned an Oriental rug for me and a rug that I had never had cleaned before. They kept the rugs for seven weeks, and I felt like that was too long. I wish they had communicated more with me. They did let me know they were having trouble getting a stain out, and they were very pleasant to talk to. I will still recommend them because they do a beautiful job. I will be using them in the future.