We have been using First Impressions for about two years to clean our carpets for us. They do a really good job, and their technicians are very polite and friendly people. They show up on time, and are very good about working around our schedule. They are also very communicative and thoughtful. I really like the fact that they will move the furniture for us. Neither my husband nor I am able to do that, and that is so nice of them. I also like how available they are. If we need them, they work us into their schedule.