Business Description:
Creating Customers for Life For over 100 years, the Arpin family and its worldwide agency network has been providing high caliber moving and storage services .
Categories
moving & storage
Arpin Van Lines Inc.
99 James P Murphy Ind Hwy, West Warwick, RI 02893, USA
(401) 828-8111

Service

Total Experience

Will Recommend

Keshia O.

Mukilteo, WA

Arpin Van Lines Inc.

Unprofessional

Secondly, they are contracted with Priority Moving.

*There is a lack of communication
*Lie about delivery window (please see other reviews,mostly those not recommended)
*No one know how to get a hold of the driver and cannot call dispatch directly. Can't they radio him?
*It takes days for them to relay information after customer initial contact.
*The lack of accountability of the driver is why customer things end up missing.
*They take on other contracts after customer pick up which is why they do not make there delivery window.
*I asked for a discount since they booked other customers after my pickup, which made my delivery a week late and they said they do not do refunds

Unfortunately, I did not do my homework as I usually do prior to signing a contract. That was the biggest mistake and has cause much headache and stress. I had someone come out and do a home estimate. The person was friendly and professional. The gentleman Don Carlson was eager to get our business. They even lowered the price by applying a bunch of discounts. Because this was a personal move without the military, we were looking for something cheap, but *remember* you get what you pay for.

Prior to pick up, I notified Priority I needed an extra stop and was told to talk to the driver. On the day of pick up, a driver arrived (I never received prior notification as to when they would be coming) and took inventory and loaded our things. He was not friendly at all. I notified him of the extra stop and I was told I would be contacted by the driver who would be actually handling our furniture. I never received the weight of the furniture until the 3rd day. I actually had to call Ms. Christina D. She said she had to get back to me (which is a way too common phrase.

My items were picked up on April 11th and I was given a delivery time frame of April 13 and April 21. In between that I had not heard from anyone and called Christina to find out about delivery. She has no clue where the driver was. It took a day or two to get back to me about our shipment. I was told the driver was a week behind schedule and my things would not be delivered until April 28th. No one bothered to contact me about the delay and no one had information when I kept calling. I got tired of going through the middle man and asked for Arpin Van Lines contact. I talked to Chris Kumkin out of headquarters and he was not able to get information.

On April 22nd I was contacted to say my things would be delivered on the 26th. On the 25th I called to confirm things were still on schedule and Arpin had no clue where the driver is and she would have to get back to me.

have only move with one other company (United Van Lines). I had a couple things missing, but I ALWAYS had communication with the drive via his cell phone and things were always delivered within 2-3 days.

For the people that work at Priority and Arpin Van Line, you should be ashamed to work for such a poor and irresponsible company

comments

Hi Keshia,

We're sorry that there was a delay with the delivery of your shipment. We checked our system and it does show that you're still on schedule to deliver today. Thank you for your patience.

Sincerely,
Arpin Van Lines

Arpin Van Lines Inc. commented on 04/26/2016