This was my first time using Arpin Van Lines Inc.. I was moving from Southern California to Idaho. I had most of my things packed and when the packer/loaders came in they wrapped and packed things like furniture and pictures and the like. There were three of them that showed up to do this work and they worked hard. The truck left and was in San Francisco and it was discovered that the truck was overloaded. The driver had told me before leaving that it may be a little overweight but it wouldn't matter. Turns out it did matter and they had to offload some of my belongings in San Francisco, and those items were stored until another truck could pick them up. The other part of my belongings were delivered on time and they did unload the truck and place the items where I needed them to be placed. The other items arrived two weeks later and that is where the damages were. I had nicks on furniture and a few things broken. The company took care of that issue right away with me and they even forwarded information about where and who could make the repairs. They were in constant communication with me about all the above issues. If someone were to ask me for a referral, I would give them one but I would definitely tell my story. It all worked out and they did stand by their work and any damages that I had. They also apologized for all that took place.