2 Young Studs Moving - Moving Company in New Haven, Connecticut and Providence, Rhode Island

Business Description:

Moving company in New Haven, CT and Providence, RI. 2 Young Studs Moving has been serving customers for 15+ years. Same/Next Day Moving Appointments Available.

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moving & storage
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Rebecca 's Review

Service

Total Experience

Will Recommend

Providence , RI

2 Young Studs Moving - Moving Company in New Haven, Connecticut and Providence, Rhode Island

Moving a 2 bedroom apartment to storage

I would give zero Stars if I could. I called this company right after I rented a 10x17 storage unit. My uncle had just died and I needed to move his stuff. I paid $390 down and asked for a three-man crew but was told he only sent two men for a two-bedroom apartment. I told him I had one bedroom set, a living room set, a dining room set with a hutch, a den, a small kitchen table and chairs and about 35 to 45 boxes. My move was set up for 12 with a 2-hour window. The two guys, Eric and the other cranky guy that came with him showed up around 3:30. It took them approximately 4 hours to load half of the stuff onto the truck and said they couldn't fit anymore so we went to the storage. It took them another hour to get everything off of the truck and I was told I would probably need another storage unit as everything would not fit. They went back to the apartment and loaded everything back in around 11:00 p.m. they were done. When we got back to the storage, the unit was closed. It took them several tries to get the boss on the phone and he stated they would have to return all of my stuff back to Connecticut and he would return it the next day. I had no choice since the storage unit was closed. I spoke to the manager, Chris, myself and asked if it usually took this long since several years ago I had had a three bedroom apartment moved and it only took 4 hours for the whole thing. He became pretty incensed and asked how many men. When I told him only two men moved a three-bedroom apartment in 4 hours he asked me didn't I think things had changed since 2014 and I said no, why would it? Two guys show up with a truck, why would things get slower over the years instead of faster? He said if I didn't like it I could use another f***$@!#% next time. I said okay, that is what reviews are for. He then swore at me and told me that I could find some other moving company to come and get my stuff he wasn't going to return my property and hung up. He then tried to run my debit card for $1,010. Since he never asked me or told me how much he was going to be charging, the money was not in the account because I transfer it once I'm told how much something is going to cost. I told him the job wasn't done and he told me that was what he was charging me for that day. I really believe he planned to hold my furniture hostage and charge me more money to get it back. I told him I was going to get an attorney. He started sending harassing texts like I had no right to ask questions and made it seem like I picked up some guys off the street to help move, not a company that was being paid. I called him the next morning and he told me he was only able to get $25 off of my card and that's all I had paid. I reminded him I had initially paid $390 which I had proof of. I was accused of not telling him the truth about how much stuff I had when I absolutely told him the size of the storage unit and what items I had. I also mentioned that I had a lawyer and had been given instruction on how to deal with him. He then told me this had been all a huge misunderstanding and he would send another crew with my stuff back and give me 20% off. I paid another $790. The second crew showed up and were much more professional and experienced as opposed to the first Crew he sent the day before. They actually had everything left off of the truck, repacked my storage unit and had everything fit from the day before and the items they bought back that day in less than 2 hours. I feel if they had come the day before, the job would have been done properly and in a less amount of time than the total of almost 11 hours it took to move a two-bedroom apartment. I ended up paying $1205. I have included texts he sent to me showing what an unprofessional and rude person he turned out to be. I have a big out-of-state move coming and I will never use a small unknown company like this. I will go back to the professional people that moved me years previously. What a scam this guy tried to pull!