We order promotional materials from First in Print. Our orders were a little delayed, without advance communication, and one item was back ordered without that advance communication. This caused us to have to go elsewhere for the back-ordered item and pay "rush" charges. We had not had these issues in the past, and we were disappointed that there was no proactive communication to let us know we didn't get everything, but First in Print made up for it in clearly explaining the situation. We are still willing to send them a project in the future because you don't "throw the baby out with the bathwater," and we are satisfied with the quality of the materials that First in Print produces for us.