We had just purchased our home and planned major renovations throughout, including replacement of all flooring. Our plan was to purchase all the materials and have a local contractor perform the installation. We had settled on a laminate material, Cedar Chestnut and obtained pricing locally. After some sticker shock, we searched the internet and found pricing at OnFlooring to be the best.
From the beginning, our sales contact, Marc, was so patient explaining the ordering process. So we ended up purchasing all materials including the flooring, underlayment and molding. I called several times amending our order and requesting further details on delivery, e.g., how many pallets, number of cartons per pallet, weight of each carton (had to haul in individual cartons indoors myself for acclimation), etc. If he wasn't immediately available upon calling, Marc always promptly returned our calls.
The end result is that we have beautiful flooring which we expect to last for many many years.