Well first I like to say I am the daughter of Mr. Michael Grant who owns Collex Collision Experts. And when ever I walk in the I always get a greeting, of some sort. The they word offer me some gum or drinks. I don't think its sloppy at all!!! (coming from a 10 year old who cant keep her bedroom nice and clean) And the people that work there take time to think about how to get the job done!