On May of 2013 the swimming pool store installed a brand new liner in my 30 foot above ground pool. In April 2014, the liner suffered a seam failure during the winter which caused all the water to leak out of the pool, which then caused the cover (with a ton of ice still on it) to fall in the pool. Subsequently, causing a lot of wall damage. Matt and his workers came out the next day to look at my pool and were willing to help from the start. End result: The swimming pool store gave me a new liner, installed it for free, and fixed my walls at no cost. The only thing I had to do was put water in the pool. Matt and all of the swimming pool store employees really went above and beyond and made a very stressful incident turn out for the best. This type of customer relations is why I keep going to the Swimming Pool Store and keep recommending them to all of my friends and family.