I've been using Automotive Excellence for about three of four years. It's mainly routine maintenance for the two cars I own, draining fluid and those types of things. They are very customer service oriented, and it doesn't feel like they are trying to find things wrong with the car.

They seem to be honest. When they suggest that a routine thing should be done, there's no pressure to do it right away. They frame it as a thing you probably want to think about in terms of maintenance, and they always answer my questions about why they are suggesting something. I feel they're transparent.