The man that took care of my car from Newlook Body Works was very personable and he knew what was going on before he did the work. I had more than a little scratch in my car, I also had a dent and he let me see it and let me take a look to understand what he could do to fix it, he wanted me to see how it would look to make sure I would be willing to do the work and that I would be satisfied, he said, if you don't like it, you don't have to pay for it and I really liked that. He also gave me caring instructions and he was there on time and finished in a timely matter.