We originally signed up for 4 hours of cleaning services per week, and have been being billed for that. The crew has been finishing an hour to 45 minutes early even though we're being billed for 4 hours. I called American Housekeeping of Utah today to let them know we need the price adjusted as we were being billed for 4 hours each week. I spoke with Marcy who proceeded to tell me the cost was charged per assignment so it wouldn't affect the price. Well I told her surely she was mistaken because when her estimater came out the first time to quote us a price she gave a lower price and said it would take 3 to 3 and a half hours to complete the job. I told the estimator that I wanted them to do a thorough job and because our home is so large I'd like them to stay and clean for 4 hours. I was then quoted a higher price for them to stay 4 hours.
Marcy was full of excuses and told me she was well aware of how long her crew stayed each time, yet they still were continuing to charge us for 4 hours per week. I made her aware we had cameras throughout the house and so we have documentation of their arrrival and departure! Marcy (she claimed to be the manager) was lacking in customer service skills which made me even more upset and she hung up the phone on me! I then called back and received a voicemail where I left a message for the owner or supervisor to call me back asap. Marcy called me back and stated, "Oh I see here you are on my list of people to call to lower their cleaning prices." What a load of $@!#%!!! I told her to just cancel our cleaning services with their company as I was not going to play games or deal with an unprofessional and dishonest company! Then she started telling me our phone conversation had been taped and she didn't like the way I had spoke to her!!! I told her to call the FBI and have me arrested then! Unbelievable!!! We were paying them over $1000 a month for cleaning services and this is the way they treat their customers??!