Customer service is awful. The promote complimentary measuring with an installer before having your carpet installed. They refused this service and when I said I wanted the service they told me to go elsewhere. They declined me as a customer. Seriously, this is the worst experience of customer service I ever had. When I asked to speak with management, the salesperson Shaneel said they don’t have management and he manages his own accounts. He said you can’t reach management. That management said the store would not provide service to me and go elsewhere. You mean service that you say you provide to everyone, a complimentary measure before you install! This place is terrible and the salesman has no customer service skills at all!