Business Description:
We provide outstanding garage door repair and installation services, including garage door opener, roller, and spring repair and replacement.
5 140 reviews
Request Appointment
Categories
Garage Door
O'Brien Garage Doors - Baltimore
COCKYSVIL, MD 21030, USA
(703) 520-5166
http://obriendoorbaltimore.com/

Service

Total Experience

Will Recommend

G G.

Sykesville, MD
O'Brien Garage Doors - Baltimore

No show and want to charge for estimates

Took 1/2 day off of work to meet their 3 hour window they gave for an estimate. They called about an hour before their window closed and stated they couldn't make the appointment.

Ok, stuff happens. However, any reputable customer-oriented company would go out of their way to make good on their error. Something as simple as making an appointment where I didn't have to take ANOTHER day off work to meet your 3 hour window. Oh, to add insult, they are CHARGING for estimates.

So not only do I loose out of 1/2 day wages, but you want to charge me for you to show up? Get real.

comments

Hi Glenn! We are very much apologize for what occurred with your scheduling experience, and completely understand your frustration! We understand that your time is very important, and are very sorry we were not able to make the appointment, inconveniencing you with having taken off work. Our manager let us know that she tried to reach out a couple of times, so please feel free to reach back out to us directly via email or by phone if there is any way we are able to make this right, as customer care is very important to us!

We do generally have a small service call to come to the home so that we able to cover the costs of coming to the home such as fuel/trucks/compensating the technician for his drive time to/at/from the home, but we were going to waive this service call for you if the repair was gone with.

We wish you the best moving forward, hope you have gotten all taken care of with your garage door needs, and wish you a wonderful rest of your week!

Warm Regards, O'Brien Staff

 O'Brien Garage Doors - Baltimore commented on 12/16/2021
« Back to reviews