Nick arrived wearing the required face covering. That was the first step in the right direction. He was professional and friendly. I didn't tell Nick that I'm hearing impaired. I was pleased that he didn't become annoyed when I asked him to repeat something. The service call indicated that the garage needed new rollers. He had the cost of the repair ready when he gave me that information. The repair was done in a timely manner. I contacted O'Brien Garage Doors after our regular company missed an appointment and did not notify me. I'm thankful that happened.