Business Description:
Top quality residential garage door repair and installation services in Atlanta and the surrounding areas, including garage door opener and spring repair
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Garage Door
O'Brien Garage Doors - Atlanta
Atlanta Hwy, Loganville, GA, USA
(404) 382-9600

Service

Total Experience

Will Recommend

David D.

Atlanta, GA

O'Brien Garage Doors - Atlanta

Terrible Service

Perhaps the most unreliable company services company I have ever encountered. It took 5-6 calls and multiple email to get an invoice for the work that was done. Within months, the one of two doors was not functioning properly. Notified O'Brien. They sent a technician who made the repair, which we paid. Then next day, it reoccurred. They sent the same service tech to resolve it. It worked for one day. We notified them and requested for a third time that they send another tech since he was unable to resolve the problem, but O'Brien sent the same tech. He attempted to resolve it, and again, it lasted for one day.
Unresponsive, unqualified, unreliable. Too many other garage door service companies to deal with this

comments

We value your business and would like to resolve this issue. We feel that at this point we have made every reasonable effort to take care of it. When you requested an invoice copy, we emailed and mailed it. When you notified us eight months later that you noticed some noise and jerking, we sent a technician within 24 hours. He notified you that your operator needed to be remounted since it was installed with toggle bolts mounted to sheet rock rather than to a supporting beam and the bolts had become loose and were vibrating the unit. We charged a service call fee for the visit and recommended you have it repaired under warranty by the company that installed the unit. As a courtesy, we sent a technician for two additional visits at no charge. He re-tightened the bolts on each visit and recommended again that the unit be remounted since re-tightening the bolts will not solve the problem; the unit must be mounted to a secure wall stud. We offered to send a service manager to your home at no charge but were declined. Unfortunately, there is nothing more we can do for you at this time. If you change your mind, please do not hesitate to contact our office for scheduling.

O'Brien Garage Doors - Atlanta commented on 12/16/2014