We were trying to decide whether to build an addition or just remodel our existing house. We ask for two bids. 1. Existing house only. 2. Including the Addition. We explained this over the phone when setting up the appointment and again in person. Met with the sales rep and he seemed nice, (but did down talk any product from other companies as someone else noted in another review). He said he would have the bids for me the next day.

The next morning, I wanted to confirm some information and ask some questions
* What type of Underlayment will be used (type and brand if synthetic)
* How do you prevent water leakage through the membrane - are you using Rubberized Cap Nails?
* Will you use Kick Out step lashing at the sidewalls near the gutters
* How many squares are you estimating?
* We want at least 4 Permanent roof anchors left (two on existing and two on addition)
* Cut Badge Boards back to roof joists (currently they are damaged where the water ran down the roof - extend fascia and gutters to the end of Badge Board) - see attached picture

His Reply
"Sounds like you have a installation methodology that you are comfortable with at this time. I spoke with our production manager and reviewed your scope of work and we have determined that this is not a project that we would be interested in quoting."

Sounds more like he doesn't want to work with a customer who wants to know what they are going to do. If we were going to spend $20k+, I think that warrants asking a few questions. I think we avoided a big mistake by working with them.

Do not use them.