Business Description:
We provide outstanding garage door repair and installation services, including garage door opener, roller, and spring repair and replacement.
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Garage Door
O'Brien Garage Doors - Houston
Cut and Shoot, TX 77306, USA
(713) 338-2278

Service

Total Experience

Will Recommend

Steve S.

Katy, TX

O'Brien Garage Doors - Houston

Fraudulent Advertising

I selected a the door I wanted. My advisor wrote up a bill and we both signed it after he'd called the office from my kitchen placing my order. He gave me the price with a $200 discount for an O"Brien coupon I got in the mail. He came back to my house about 30 minutes later and said they'd made a mistake. The door I wanted was actually $1200 to $1300 more than I was quoted even though I had a signed agreement. I understand mistakes can happen, so I agreed to select another door. However, they would not let me use the coupon on the second choice door I wanted after they reneged on our original agreement. The coupon clearly stated $200 off on Carriage House doors. However, the company said the coupon was not good on that particular Carriage House door. I was outraged at that point and ended the deal. The coupon did not distinguish for which Carriage House doors the coupon was valid. They cashed my deposit check electronically immediately. It has been a week and I still have not received my refund. I am also reporting them to the Better Business Bureau for fraudulent advertising and theft of my money. My experience with O'Brien Doors was a complete disaster. I felt sorry for my salesman as he was only following what he was clearly told by the company on the phone. He was misled and so was I.

comments

The $200 off Carriage House door coupon is not a fraudulent offer. Carriage House doors are wooden doors that are custom built out of cedar. There is a picture of the cedar door on the coupon. You did not select a Carriage House door; therefore, the coupon was not valid for your order. The door you requested is an 18x7 non-insulated steel imprinted door with a wood grain color finish. The technician applied our free installation coupon for you and finalized the order. When we attempted to place the order, the manufacturer explained that the wood grain color is only available on insulated doors. This was an unfortunate oversight; however, we immediately contacted you to explain the error. You would need to either upgrade to an insulated door or switch to a standard color of white, almond, sandstone, or brown. Your price of $974.25 is absolutely valid for the original non-insulated selection in the color options of white, almond, sandstone, or brown. If you are set on the Dark Oak wood grain color you can upgrade to an insulated steel door at $2300. Both of these prices include our free installation of new steel door coupon. We are also happy to get a price for you on a Carriage House door; however, we would need to send our builder to your home for an estimate as these doors are very custom. Your check was processed while the technician was onsite with the assumption that we could get the non-insulated door in a wood grain finish. After you cancelled the order, our accounting department was issued a notice to refund your deposit. This can take up to 10 days, but you should see this reflected on your account soon. We value your business and hope to resolve this issue with you. Given your comments were not accurate though, we asked that you remove them and you declined. We are sorry you are upset and ask that you give us the opportunity to work this out.

O'Brien Garage Doors - Houston commented on 07/27/2015