Someone turned the lock on my garage door and locked it, without me knowing it! Maybe they were trying to get into my garage, who knows! I called and spoke to Nichole at 5:30 and by 6:30 Charles was there to do the emergency repair, it wall falling off the rails because the rollers had come off. He gave me a quote before he started and had the door working and tuned up in less than an hour. I would highly recommend them and will call again in the future.