Navis Pack & Ship have been wonderful, as we use them to ship various items from one office to another. The last situation we had, we shipped two postage machines from Colorado Springs. Unfortunately, the machines were sent to the wrong locations. Mistakes happen, but afterwards, it was incredible. They took responsibility, and worked so hard to make sure those machines were picked back up, and re-delivered to their correct locations. It was not easy, as they had to drop off, and pick up, these heavy machines in locations where there were no docks. The woman I dealt with at Navis was so concerned and worried, and her follow-ups were the best I've ever received. She would email or call once a week to give me the progress of the situation, and let me know what was going on. She was wonderful. Even the owner called me, to make sure everything was OK. I would use them again, and then some!